Politique de remboursement

30-day returns for store credit or exchange.

You have 30 days from the day your order is delivered to request a return for store credit or an exchange. Except where required by law, we do not offer refunds to the original payment method. Your statutory rights are not affected.

What can be returned

Your piece must be in the same condition you received it: unworn, unwashed, with tags attached and in its original packaging. A receipt or proof of purchase is required.

How to start a return

Email info@eha-co.com with your order number within 30 days of delivery. If your return is approved we will send you the return address along with a prepaid return shipping label and instructions. Items sent back without prior approval will not be accepted.

Store credit

Approved returns are issued as store credit within 5 to 7 business days of us receiving the piece. Store credit never expires. There is no restocking fee.

Exchanges

The fastest way to change a size or colour is to start a return for store credit and place a new order for the piece you want, subject to availability.

Damages and issues

Please inspect your order on delivery and contact us immediately if the piece is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right, which may include a replacement, repair, store credit, or another remedy as required by law.

Non-returnable items

We cannot accept returns on gift cards, custom or personalised pieces, or final-sale items. If you are unsure whether your piece is eligible, please contact us before ordering.

Questions? Email info@eha-co.com.